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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MUSC MyChart?
What if I need help?
Is there a fee associated with using MyChart?
How do I sign up?
Medical Record
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
Medications
Why don't all my medications show up in my MUSC MyChart record?
What information should I provide for a prescription renewal?
How long does it take if I request a prescription renewal through MUSC MyChart?
Why are some of my medications missing from the list on the "Request Rx Renewal page"?
Tests
When can I see my test results in MUSC MyChart?
Why are certain test results not shared electronically via MUSC MyChart?
Why do some of my test results have various status descriptors (Final Result, Pending, and Edited)?
I had a test a week ago but do not see the results. Why?
Access as a Caregiver, Another Adult's Account, or a Child's Account:
May I view my child's medical information in MUSC MyChart?
Can I access another adult's MyChart account??
Technical Questions
What is my Activation Code?
What should I do if I forget my Activation Code, Username or password?
How do I update my email address?
What do I do if I no longer want to have a MUSC MyChart account?
How is MyChart secure?
What is your privacy policy?
I was automatically logged out of MyChart, what happened?
What do I need to use MyChart?

What is MUSC MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:

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What if I need help?

You can send a message to MUSC's MyChart Technical Support when you are logged into MyChart by clicking on the "Message Center" menu and selecting "Technical Support". You can also send an email to mychart@muschealth.com or call 843-792-3111. Please note that our Technical Support Team hours of operation are Monday through Friday from 8:00 am to 5:00 pm.

Is there a fee associated with using MUSC MyChart?

MUSC MyChart is a free service we provide to our patients.

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How do I sign up?

Patients have three options for requesting access to MUSC MyChart:

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If some of my health information on MyChart is not correct, what should I do?

Your MUSC MyChart information comes directly from your electronic medical record. If there is information that you feel is not accurate, please discuss it with an MUSC caregiver. You can also contact MUSC by sending a message within MyChart: select 'Message Center' then 'Send a Message' or call 843-792-3111 and leave a message with your contact information so we can reach you. Phone messages will generally be addressed within 3 business days.

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If I send a message to my doctor or nurse, when can I expect a reply?

MUSC MyChart should not be used for messaging in urgent situations. Please call your doctor for any urgent needs or in an emergency dial 911. Messages sent to MUSC via MUSC MyChart will generally be reviewed by nurses or support staff first. The patient will be contacted either by the initial reviewer of the message or if necessary, the message will be routed to your physician. You can expect a reply from your caregiver’s office as soon possible depending on message volume.

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Why don't all my medications show up in my MUSC MyChart record?

Prescriptions written by non-MUSC physicians will not appear on your medication list unless they are documented by your MUSC physician in your MUSC electronic medical record. Ideally, you should bring all of your medications when visiting your MUSC caregiver so they can be accurately updated in MUSC electronic medical record so your list is comprehensive.

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What information should I provide for a prescription renewal?

You should provide the following information for prescription renewal:

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How long does it take if I request a prescription renewal through MUSC MyChart?

Every attempt is made to process prescription renewals as soon as possible. Requests are not processed on weekends or holidays. If you have an immediate need for a refill, please call your caregiver’s office via phone.

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Why are some of my medications missing from the list on the "Request Rx Renewal page"?

Medications that have been documented, but not prescribed, by a MUSC physician cannot be renewed through MUSC MyChart. The medication(s) will not show up on the "Request Rx Renewal" page in this case.

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When can I see my test results in MUSC MyChart?

Most lab and radiology results are automatically released to MUSC MyChart after 3 business days from the date the final result is posted to your electronic medical record. All other results will be reviewed by your physician for determination of release to MyChart.

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Why are certain test results not shared electronically via MUSC MyChart?

Your doctor determines which test results are able to be accessed through MUSC MyChart. Tests of a sensitive nature are not released to MyChart based on best medical practice or regulatory/legal requirements.

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Why do some of my test results have various status descriptions (Final Result, Pending, and Edited)?

A final result is complete and filed. A pending result is one that is not fully completed yet. An edited result is a result that has been changed or updated.

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I had a test a week ago but do not see the results. Why?

It may take several days or even weeks for certain tests to be resulted. If you feel that your test results should be available but you don't see them in MUSC MyChart, please send an email to mychart@muschealth.com or call 843-792-3111

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May I view my child's medical information in MUSC MyChart?

Parents/Guardians can access their children's accounts under the age of 16 years of age, by requesting "proxy" access to the child's MyChart account. A "proxy" is a person who accessed and manages a patient's record on behalf of that patient. Proxy access must be requested in person at MUSC. Proxy access will automatically end on the child's 16th birthday; a letter will be sent in advance accordingly. Access can be requested again via a 'Adult accessing another adult's account' - see below.

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May I access another adult's MyChart account?

There are two ways for an adult to access another adult's MyChart account:

Proxy access must be requested in person at MUSC.

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What is my Activation Code?

Your Activation Code is only used once to create your own personal MyChart Username and password for ongoing access to your MyChart account. This temporary Activation Code will expire after you have used it or after 30 days. Once you have an Activation Code, select ‘Activate My Account’. You will be prompted to enter your Activation Code and some other information, and then you will be prompted to enter a personal Username and password.

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What should I do if I forget my Activation Code, Username or password?

You may click the “Forgot Password” link on the sign in page to reset your password. You may also contact 843-792-3111 or email mychart@muschealth.com to get a new password or Activation Code.

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How do I update my email address?

If your email address changes, you can update in MUSC MyChart. Select ‘Administrative’ tab and select ‘Administrative Information’. The first category is Patient Information; at the bottom of that section is a blue “Change E-mail Address” link. Click on the link and make the change.

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What do I do if I no longer want to have a MUSC MyChart account?

Either let your doctor’s office know on your next visit, or send an email to mychart@muschealth.com, or contact 843-792-3111.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure Personal ID and password using a secure Internet session (i.e., https://). Each person controls their own password, and the account cannot be accessed without this password (or if there is approved proxy access granted to someone else – see information about proxy access above). Unlike conventional email, all MUSC MyChart messaging is done while you are securely logged on to our website.

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What is your privacy policy?

MUSC MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records and will never be sold or leased by MUSC. MUSC’s complete privacy policy can be reviewed by clicking here.

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I was automatically logged out of MyChart, what happened?

While logged into MUSC MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your MUSC MyChart session if you need to leave your computer for even a short amount of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up to date browser such as Safari or Internet Explorer.

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