MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:
You can send a message to MUSC's MyChart Technical Support when you are logged into MyChart by clicking on the "Message Center" menu and selecting "Technical Support". You can also send an email to firstname.lastname@example.org or call 843-792-3111. Please note that our Technical Support Team hours of operation are Monday through Friday from 8:00 am to 5:00 pm.
MUSC MyChart is a free service we provide to our patients.
Patients have three options for requesting access to MUSC MyChart:
Your MUSC MyChart information comes directly from your electronic medical record. If there is information that you feel is not accurate, please discuss it with an MUSC caregiver. You can also contact MUSC by sending a message within MyChart: select 'Message Center' then 'Send a Message' or call 843-792-3111 and leave a message with your contact information so we can reach you. Phone messages will generally be addressed within 3 business days.
MUSC MyChart should not be used for messaging in urgent situations. Please call your doctor for any urgent needs or in an emergency dial 911. Messages sent to MUSC via MUSC MyChart will generally be reviewed by nurses or support staff first. The patient will be contacted either by the initial reviewer of the message or if necessary, the message will be routed to your physician. You can expect a reply from your caregiver’s office as soon possible depending on message volume.
Prescriptions written by non-MUSC physicians will not appear on your medication list unless they are documented by your MUSC physician in your MUSC electronic medical record. Ideally, you should bring all of your medications when visiting your MUSC caregiver so they can be accurately updated in MUSC electronic medical record so your list is comprehensive.
You should provide the following information for prescription renewal:
Every attempt is made to process prescription renewals as soon as possible. Requests are not processed on weekends or holidays. If you have an immediate need for a refill, please call your caregiver’s office via phone.
Medications that have been documented, but not prescribed, by a MUSC physician cannot be renewed through MUSC MyChart. The medication(s) will not show up on the "Request Rx Renewal" page in this case.
Most lab and radiology results are automatically released to MUSC MyChart after 3 business days from the date the final result is posted to your electronic medical record. All other results will be reviewed by your physician for determination of release to MyChart.
Your doctor determines which test results are able to be accessed through MUSC MyChart. Tests of a sensitive nature are not released to MyChart based on best medical practice or regulatory/legal requirements.
A final result is complete and filed. A pending result is one that is not fully completed yet. An edited result is a result that has been changed or updated.
It may take several days or even weeks for certain tests to be resulted. If you feel that your test results should be available but you don't see them in MUSC MyChart, please send an email to email@example.com or call 843-792-3111
Parents/Guardians can access their children's accounts under the age of 16 years of age, by requesting "proxy" access to the child's MyChart account. A "proxy" is a person who accessed and manages a patient's record on behalf of that patient. Proxy access must be requested in person at MUSC. Proxy access will automatically end on the child's 16th birthday; a letter will be sent in advance accordingly. Access can be requested again via a 'Adult accessing another adult's account' - see below.
There are two ways for an adult to access another adult's MyChart account:
Proxy access must be requested in person at MUSC.
Your Activation Code is only used once to create your own personal MyChart Username and password for ongoing access to your MyChart account. This temporary Activation Code will expire after you have used it or after 30 days. Once you have an Activation Code, select ‘Activate My Account’. You will be prompted to enter your Activation Code and some other information, and then you will be prompted to enter a personal Username and password.
You may click the “Forgot Password” link on the sign in page to reset your password. You may also contact 843-792-3111 or email firstname.lastname@example.org to get a new password or Activation Code.
If your email address changes, you can update in MUSC MyChart. Select ‘Administrative’ tab and select ‘Administrative Information’. The first category is Patient Information; at the bottom of that section is a blue “Change E-mail Address” link. Click on the link and make the change.
Either let your doctor’s office know on your next visit, or send an email to email@example.com, or contact 843-792-3111.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure Personal ID and password using a secure Internet session (i.e., https://). Each person controls their own password, and the account cannot be accessed without this password (or if there is approved proxy access granted to someone else – see information about proxy access above). Unlike conventional email, all MUSC MyChart messaging is done while you are securely logged on to our website.
While logged into MUSC MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your MUSC MyChart session if you need to leave your computer for even a short amount of time.
You need access to a computer connected to the Internet and an up to date browser such as Safari or Internet Explorer.